Service Information Service Type: Maintenance - Replacement - Electronic and Physical Service # Service Details: Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time # Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problems # Free software support via phone for 90 days from the date on which the notebook or tablet is purchased # Repair or replacement of defective hardware with factory-refinished parts or products # Overnight parts exchange for in-stock customer-replaceable parts Service Availability: # 14 Hours/Day x 5 Days/Week Phone Support # 9 Hours/Day x 2 Days/Week Phone Support Response Time: 1 Day - ( Business Day ) Service Duration: 2 Year # Product Support: Notebook