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Service Information
Service Type: Maintenance - Replacement - Electronic and Physical Service
# Service Details: Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time
# Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problems
# Free software support via phone for 90 days from the date on which the notebook or tablet is purchased
# Repair or replacement of defective hardware with factory-refinished parts or products
# Overnight parts exchange for in-stock customer-replaceable parts
Service Availability:
# 14 Hours/Day x 5 Days/Week Phone Support
# 9 Hours/Day x 2 Days/Week Phone Support
Response Time: 1 Day - ( Business Day )
Service Duration: 2 Year
# Product Support: Notebook
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