Time Sensitive respects your privacy. Across our
business, around the world, we will only collect, store and use your personal
information for defined purposes. We use your information to support and enhance
our relationship with you, for example, to process your purchase, provide
service and support, and share product, service and company news and offerings
with you. We do not sell your personal information. We only share your personal
data outside the Time Sensitive family of companies with your consent, as
required by law or to protect Time Sensitive, its customers, or the public, or
with companies that help Time Sensitive fulfill its obligations with you, and
then only with partners who share Time Sensitive s commitment to protecting your
privacy and data. At any time you may contact Time Sensitive with any privacy
questions or concerns you may have. You also may ask at any time to see the data
you have given us and request correction or deletion. We strive to ensure a high
level of security and confidentiality.
At Time Sensitive, your right to privacy and data security is a primary concern.
That s why, whether you are purchasing a product or service from us or obtaining
technical support, whether online or dealing with one of sales or technical
support representatives over the phone, or simply visiting Time.ca,.we strive to
ensure that every customer experience is safe and secure. Time Sensitive has
prepared this Privacy Policy to inform you about our ongoing commitment to
ensuring your personal information remains accurate, confidential and used only
for identified purposes, regardless of how it is provided to us. This Policy
also addresses how you can inquire about the personal information we hold about
you and how we will respond to such a request.
Time Sensitive has certain specific guidelines we use for protecting the
information you provide us during a visit to our Internet site (shop.Time.ca )
or when you use our online support offerings such as www.axcessnet.net . Other
Time Sensitive and Time Sensitive Co-branded sites may operate under their own
privacy and security policies.
Scope of this Privacy Policy
This Privacy Policy applies only to personal information collected from
individual customers. It does not apply to corporate or business contact
information. In addition, this policy is not applicable to personal information
that has been aggregated or made anonymous and no longer specifically relates to
an identifiable individual. Time Sensitive reserves the right to use aggregated
or anonymous information in any manner it considers appropriate.
When and Why Time Sensitive asks for specific types of personal information
In a few areas on our Web site and online customer support tools, as well as in
our telephone interaction with customers, we ask you to provide information for
a number of purposes including in order to enable us to proceed with processing
and fulfilling your product or service purchase, to assist you with technical
support issues, or to follow up with you after your product or service inquiry
or purchase to obtain your feedback or to ensure that you are aware of Time
Sensitive s product and service portfolio and any special offers or promotions
we think may be of interest to you. In certain circumstances, it is completely
optional for you to provide your personal information, and in other
circumstances, such as in order to complete your purchase, such information must
be provided. If you choose not to provide your personal information, we will
advise you if a service cannot be performed without such information.
We request information from you when you:
Register on shop.time.ca
Place an order whether over the phone or online
Provide feedback in an online survey or other method in order to help us improve
the effectiveness of our customer relations
Participate in a sweepstakes or other promotional offer
Request e-mail notification of your order status
Subscribe to a newsletter or a mailing list
Request technical support whether online through our Assistant Tool or from our
telephone technical support
Request assistance from our Product Advisor
The kind of personal information we will ask for includes your name, e-mail
address, phone number, address, type of business, customer preference
information, customer number and service tag number, as well as such other
personal information that is needed to fulfill the purposes identified in this
Privacy Policy.
Why We May Ask for Your Social Insurance Number
If your choice of payment for a Time Sensitive product is by way of leasing, we
will ask for your Social Insurance Number (SIN). This is requested so that we
can provide your information to a credit bureau in order to perform a credit
analysis. The SIN is the best way to ensure that the information we are provided
actually refers to you. This will avoid us making incorrect conclusions about
your financial status. However, you should be aware that using your SIN in this
manner is voluntary and you have the right to refuse to provide it to us.
Time Sensitive only uses your personal information for specific purposes
The information you provide will be kept confidential and used to maintain and
support your customer relationship with Time Sensitive. This means enabling us
to proceed with processing and fulfilling your product or service purchase,
assisting you with technical support issues, or following up with you after your
product or service inquiry or purchase in order to obtain your feedback or to
ensure that you are aware of Time Sensitive s product and service portfolio and
any special offers or promotions that we think may be of interest to you. In
order to support your customer relationship with Time Sensitive, we may share
your personal information with certain select service providers who have
committed to keep your personal information confidential, use it only as
directed by Time Sensitive and to secure your personal information in a manner
that is consistent with this Policy.
You can opt-out of receiving further marketing from Time Sensitive at any time
As mentioned above, following your product or service inquiry or purchase, we
will send you information about our various products and services, and any
special offers or promotions we think may be of interest to you. Only Time
Sensitive (or its select service providers) will send you these direct mailings.
If you do not want to receive such mailings, simply tell us when you give us
your personal information. Or, at any time you can easily opt-out of receiving
further marketing from Time Sensitive. By doing so, you will access secure links
for you to remove your personal information from Time Sensitive s contact lists
for catalogues, phone, faxes and email.
Time Sensitive will not disclose your personal information to any outside
organization for its use in marketing without your consent
Information regarding you (such as name, address and phone number) or your order
and the products you purchase will not be given to any outside organization for
its use in marketing or solicitation without your consent. Under no
circumstances do we sell our customer s personal information to third parties..
Disclosure to Service Providers
Time Sensitive will share your personal information with certain select service
providers in order to support your customer relationship with Time Sensitive as
detailed above. For example, service providers will be engaged to confirm your
identity and address, to assist in the order fulfillment process, repair
products purchased, to perform credit analyses, and to assist in alerting you to
product and service offerings that we think may be of interest to you. All such
service providers only use your information for the purposes and in the matter
we have instructed them. They have also committed to keeping your personal
information confidential, using it only as directed by Time Sensitive and to
secure your personal information in a manner that is consistent with this
Policy.
Your Consent to the Collection, Use and Disclosure of Your Personal Information:
The provision of your personal information to Time Sensitive means that you
agree and consent that we may collect, use and disclose your personal
information in accordance with this Privacy Policy. In addition, from time to
time and where appropriate, Time Sensitive may request your specific
authorization or consent.
If you choose to withdraw your consent, and for certain reasons, Time Sensitive
is unable to comply with your request, we will always advise you that we cannot
do so. These could include reasons such as:
you have selected the leasing option as payment for your purchase of one of our
products and we require use of your personal information in order to continue
processing your monthly payments;
withdrawing your consent would result in our inability to fulfill the terms of
your contract for products and/or services with us; or
there are legal requirements for the use of your personal information.
Please be aware that in certain circumstances, Time Sensitive may be required to
disclose your personal information without your consent such as to law
enforcement or other government officials. This could arise, for example, where
disclosure is required:
to comply with a subpoena, warrant or order made by a court with jurisdiction to
compel the production of such information;
to legal authorities for the detection and prevention of fraud or other criminal
activity; or
to our legal counsel in the event that any matter may the subject of litigation.
If Time Sensitive should be required to release your personal information
without your consent, such as for the reasons listed above, we would always keep
a record of what information was released, to which party it was released and
why the circumstances necessitated such release. In order to respect your
privacy to the fullest extent possible, Time Sensitive will only release the
information to the extent that we have to.
Your Right of Access to Your Personal Information
Time Sensitive will permit you the reasonable right of access and review of your
Personal Information. We will endeavour to provide the information in question
within a reasonable time and no later than 30 days following receipt of your
request. If we require additional time, or if we feel that we have grounds to
refuse your request, we will tell notify you of new timing for our reply and/or
the reasons for our extension or refusal. Time Sensitive reserves the right to
charge for copies of your records, however we will always let you know in
advance if there is any such charge. Time Sensitive will provide information
from its records in a form that is easy to understand. To protect you, Time
Sensitive may require sufficient information to allow us to confirm that the
person making the request is authorized to do so before granting access or
making corrections.
For How Long and Where Does Time Sensitive Keep My Personal Information?
We keep personal information only so long as is needed in order to meet the
purposes set out in this Policy, including to enable us to meet any legal or
regulatory requirements. Time Sensitive has retention standards for customer
information and records management which set out these timelines. We have
retention policies in place that govern the destruction of personal information.
The principal places in which Time Sensitive holds personal information are in
Montreal, Quebec and nearby municipalities where off-site storage facilities may
be located. Because Time Sensitive is part of a global organization, personal
information may be shared (including for storage and processing) among Time
Sensitive affiliated companies in other countries including, but not limited to,
Canada and the United States. Time Sensitive has entered into agreements with
such companies and has taken the measures described below (See "Time Sensitive
and Related Companies") in order protect your personal information.
Time Sensitive wants to help you keep your personal information accurate
You can request the personal information that Time Sensitive has collected about
you via the Internet at store@Time.ca You can request to have factual
inaccuracies in this information corrected by contacting store@Time.ca. As well,
for both such requests, you can make such request by writing us at the address
provided at the end of this Policy to the attention of Privacy Compliance
Representative.
Time Sensitive and its Related Companies
Time Sensitive is a global organization and as such, a number of our business
processes relating to our products and services occur on a global level. Time
Sensitive Axcess Network. is a wholly owned subsidiary of Time Sensitive Express
Systems Inc., based out of Kirkland, Quebec. In addition, there are a number of
Time Sensitive affiliated companies throughout the world. Your information will
be shared with Time Sensitive Inc. and such affiliated companies in order to
assist us in providing the products and/or services that you have requested.
Such companies will only use your information for the purposes we have agreed
upon and for no other purposes. As these companies are situated outside of
Canada, we have agreements in place requiring them to use the information only
for the purpose for which it was provided and to have appropriate safeguards for
the protection of that Personal Information.
Internet Commerce
The online store at shop.Time.ca is designed to give you options concerning the
privacy of your credit card information, name, address, e-mail and any other
information you provide us. Time Sensitive is committed to data security with
respect to information collected on our site. We offer the industry standard
security measures available through your browser called SSL encryption, (please
see Time Sensitive s Store Security page for details on these security
measures). If at any time you would like to make a purchase, but do not want to
provide your credit card information online, you may place an order without
credit card information and a representative will contact you. Alternatively,
you may always contact a sales representative over the telephone. Simply call
1-514-630-6733. It has always been a Time Sensitive practice to contact
customers in the event of a potential problem with your purchase or any normal
business communication regarding your purchase. While we strive to protect your
personal information, Time Sensitive cannot ensure or warrant the security of
any information you transmit to us, and you do so at your own risk.
Customized Experience
New technologies are emerging on the Internet that help us deliver customized
visitor experiences. At Time Sensitive, we primarily use "cookies" to help us
determine which service and support information is appropriate to your machine
and to maintain your shopping experience in our online store. Our use of this
technology does not mean that we automatically know any information about you.
We might be able to ascertain what type of computer you are using, but beyond
that, our use of cookies is designed only to provide you with a better
experience when using shop.Time.ca. Time Sensitive has no desire or intent to
infringe on your privacy while using the Time Sensitive website.
Third-Party Sites
Please be aware that other web sites that may be accessed through our site may
collect personally identifiable information about you. The information practices
of those third-party web sites linked to Time Sensitive.com are not covered by
this privacy statement. We use the "" symbol to mark links that go to
third-party sites.
You are solely responsible for maintaining the secrecy of your passwords or any
account information provided either with respect to third party sites or Time
Sensitive passwords/accounts. Please be careful and responsible whenever you re
online. If you post personal information online that is accessible to the
public, you may receive unsolicited messages from other parties in return.
How to Contact Time Sensitive
Time Sensitive takes its responsibility to protect your privacy and the
confidentiality of your personal information very seriously. There may be
questions that you may have about this Privacy Policy, or you may feel that you
have privacy concerns relating to Time Sensitive s use of your personal
information. In order to address your privacy concerns, Time Sensitive has a
team of Privacy Compliance Representatives who can assist with respect to
privacy matters. They can be contacted at 1-514-630-9701, or they can be written
to at the following address:
Time Sensitive
PO BOX 307 STN ST Charles
Kirkland QC
H0H 1A0
Attention: Privacy Compliance Representative
Changes to Privacy Policy
Although our commitment to privacy will not change, in order to accommodate
changes based on new legislation, legal developments (such as court decisions),
or if the products and/or services that Time Sensitive offers changes, we
reserve the right to amend this Policy from time to time. You will see that the
date of the last update of this Policy (the "Effective Date") is listed below.
If we update this Policy, the Effective Date will be changed to indicate when
the last update was made.
Time Sensitive Express Systems inc.
Effective Date: Aug 15, 2009
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